Problems during the Software Use > Error Message: Subscription Exception


Applies to:	Perpetual Licenses with dongle:
	Perpetual Licenses KeyLess:
	Subscriptions:	Embroidery Office Live version 15-20, Stitch Era Universal version 15-20, Hotfix Era version 15-20

Issue

The product displays a “Subscription Exception” message when you launch it

Cause

This issue seems to be related with a problem in the Windows Management Instrumentation (WMI) service. It was reported on computers with Windows update KB5008212 installed and it seems that this update somehow interferes with WMI. In all the analyzed cases we have found that the WMI service database was corrupted.

The product uses the WMI service to calculate a fingerprint of your computer (a unique number used to identify your computer), but the service fails because the WMI database is corrupted and the product does not run.

How to proceed

To solve the issue it is required to repair the database of the Windows Management Instrumentation service. A special tool was created for this purpose.

Please, see details in the topic Using WMI Db Repair Tool