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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Windows 11 - Access Violation Message |
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Applies to: |
Perpetual Licenses with dongle: |
Embroidery Office version 20, Stitch Era version 20, Hotfix Era version 20 |
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Perpetual Licenses KeyLess: |
Embroidery Office version 20, Stitch Era version 20, Hotfix Era version 20 |
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Subscriptions: |
Embroidery Office Live version 20, Stitch Era Universal version 20, Hotfix Era Universal version 20 |
Issue
In some installations under Windows 11, the product displays an Access Violation Messages when:
•Loading designs with linked images
•Inserting linked images
How to proceed
1.Download the service pack from https://www.sierra-software.com/Downloads/ServicePacks/ServicePack-211001.exe
2.Run the file in the computer where you have installed the product and follow the on screen instructions
Important Notes:
The service pack applies only to products version 20.14. The installation wizard will not proceed if a different version is installed.
Applies to all licensing modes: Perpetual (dongle and KeyLess) and Subscriptions
Applies to all product lines: Embroidery Office, Stitch Era and Hotfix Era