Problems during the Software Use > Product does not start


Applies to:	Perpetual Licenses with dongle:	Embroidery Office version 15-20, Stitch Era version 15-20, Hotfix Era version 15-20
	Perpetual Licenses KeyLess:	Embroidery Office version 20, Stitch Era version 20, Hotfix Era version 20
	Subscriptions:

Issue

Product does not start after double click on the shortcut or after using the start menu.

Cause

This issue could to be related with a problem in the Windows Management Instrumentation (WMI) service. It was reported on computers with Windows update KB5008212 installed and it seems that this update somehow interferes with WMI. In all the analyzed cases we have found that the WMI service database was corrupted.

The product uses the WMI service to calculate a fingerprint of your computer (a unique number used to identify your computer), but the service fails because the WMI database is corrupted and the product does not run. No error message is shown

How to proceed

To solve the issue it is required to repair the database of the Windows Management Instrumentation service. A special tool was created for this purpose.

Please, see details in the topic Using WMI Db Repair Tool