Problems during the Installation > Error Message: Subscription Exception


Applies to:	Perpetual Licenses with dongle:
	Perpetual Licenses KeyLess:
	Subscriptions:	Embroidery Office, Stitch Era, Hotfix Era

Issue

The installation program displays a message containing the text “Subscription Exception”

The error may occur:

•During installation from a CD/DVD

•During installation from Download (Full Version)

•During installation through LiveUpdate

The message may also appear when starting the product

Cause

This issue could to be related with a problem in the Windows Management Instrumentation (WMI) service. It was reported on computers with Windows update KB5008212 installed and it seems that this update somehow interferes with WMI. In all the analyzed cases we have found that the WMI service database was corrupted.

Both, the installation program and the product itself, use the WMI service to calculate a fingerprint of your computer (a unique number used to identify your computer), but the service fails because the WMI database is corrupted, and the installation program, or the product itself, shows an error.

How to proceed

To solve the issue it is required to repair the database of the Windows Management Instrumentation service. A special tool was created for this purpose.

Please, see details in the topic Using WMI Db Repair Tool