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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: X0020 |
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Applies to: |
Perpetual Licenses with dongle: |
Embroidery Office, Stitch Era, Hotfix Era |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
Embroidery Office, Stitch Era, Hotfix Era |
Issue
When starting the product, it displays an error message containing the code X0020
The error may occur:
•When starting the product
The message may also appear during installation or activation
Cause
This issue could to be related with a problem in the Windows Management Instrumentation (WMI) service. It was reported on computers with Windows update KB5008212 installed and it seems that this update somehow interferes with WMI. In all the analyzed cases we have found that the WMI service database was corrupted.
Both, the installation program and the product itself, use the WMI service to calculate a fingerprint of your computer (a unique number used to identify your computer), but the service fails because the WMI database is corrupted, and the installation program, or the product itself, shows an error.
How to proceed
To solve the issue it is required to repair the database of the Windows Management Instrumentation service. A special tool was created for this purpose.
Please, see details in the topic Using WMI Db Repair Tool