|
<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K0041 |
|
|
|
Applies to: |
Perpetual Licenses with dongle: |
|
|
Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
|
Subscriptions: |
|
Issue
The product or the Setup tool (Eo Setup or Era Setup) displays the message “K0039”
The error may occur:
•When starting the product
•When installing new components
•When installing updates
•When running Eo Setup or Era Setup tools
Cause
Some important computer identification data is not present. Possible reasons:
- The configuration file was deleted or moved
- Corrupted configuration file
How to Proceed
Uninstall the product from the Windows Control Panel "Add or Remove programs" entry and install the product again.
If the problem persists, contact support staff at support@sierra-software.com