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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K0042 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The product or Setup tool (Eo Setup or Era Setup) displays the message “K0042”
The error may occur:
•When installing new components
•When installing updates
•When running Eo Setup or Era Setup tools
Cause
There was a problem with the design components (fonts, monograms, etc.) storage: it's damaged or could not be updated.
How to Proceed
Check that you are logged in to Windows with administrator privileges (do not log in with a limited user account) and try the operation again.
Reinstall the product.
If the problem persists, contact support staff using the Support Contact Wizard. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.