Problems during the Software Use > Access Violation Message: OLE-ID Class not registered...EO


Applies to:	Perpetual Licenses with dongle:	Embroidery Office version 11-17, Stitch Era version 11-17, Hotfix Era version 11-17
	Perpetual Licenses KeyLess:
	Subscriptions:	Embroidery Office Live version 15-17, Stitch Era Universal version 15-17, Hotfix Era Universal version 15-17

Issue

The program displays an Access Violation Messages including any of the following texts:

•“Access violation”

•“OLE”

•“ID Class not registered”

•“Loading provider/Files provider”

The error may occur:

•Executing the program

•Using the program

•Saving or exporting a design

Cause

These errors are related to DLL system files.

That means that some DLLs are missing or corrupt.

Something is preventing the Dll's correct copy/installation.

This error can be related to a security program (antivirus and/or a registry cleaner program).

How to proceed

1.Uninstall the software from the Control Panel. Then restart the computer.

2.Download the cleaning tool (CleanDesignEra or CleanEmbroideryOffice) for your software version from the Area for Users.

3.Execute the cleaning tool. Then restart the computer one more time.

4.Temporarily disable any security program that could be affecting the software installation (antivirus, firewall, etc).

5.Check that the Windows Defender (antivirus) is enabled, to keep your computer safe.

6.Reinstall the software.

7.You can then re-enable the security programs. Some of those programs may also require to add the folder name where the software has been installed in their safe-list or exclusion lists or exception list, in order to keep the files unaltered on security scanning.

This error may also require (sometimes):

•To allow incoming & outgoing permissions for our software in windows firewall.

•Remove any cleaning programs (such as Ccleaner, Malwarebytes, System Mechanic, etc).

Important Notes:

Even though you disable the antivirus during installation process, the antivirus will scan and may delete some files once you enable it again. This file deletion will cause the software to fail on certain input/output commands, or even prevent it from starting up altogether.

In this case, you must manually add a few critical Sierra files/folders to the "safe list" or "exclusion list" or "exception list" of your antivirus program (when that option is available) as soon as the software has been installed and BEFORE to enable the antivirus software again.

The Path names to add will vary based on Windows version:

For 64-bits Windows 7/8/10:

•C:\Program Files(X86)\Sierra\

•C:\Program Files(X86)\Common Files\Sierra\

•C:\ProgramData\Sierra\

For 32-bits Windows 7/8/10:

•C:\Program Files\Sierra\

•C:\Program Files\Common Files\Sierra\

•C:\ProgramData\Sierra\