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<< Click to Display Table of Contents >> Navigation: Problems during the Installation > Error Code: D0002 |
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Applies to: |
Perpetual Licenses with dongle: |
Embroidery Office, Stitch Era, Hotfix Era |
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Perpetual Licenses KeyLess: |
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Subscriptions: |
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Issue
The installation program displays the message “D0002”
The error may occur:
•When installing the product
Cause
The product is not detecting the protection device / dongle. Possible reasons:
•The dongle is not plugged in the computer.
•The port where the dongle is plugged in, is not working properly.
•The protection device belongs to a different product line (dongle belongs to Design Era and installed product is Embroidery Office or viceversa). Applies to version 17 products only.
•The protection device is not working.
How to Proceed
Check your are using the proper protection device.
If the device is ok, connect it into a different USB port and try again.
If the problem persists, contact support staff at support@sierra-software.com