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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K1011 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The product displays the message “K1011”
The error may occur:
•When starting the product
•While using the product
•While validating the license
Cause
This is a License protection error that may happen when you use the same license in a real and in a virtual machine.
How to Proceed
In the machine that displayed the error, uninstall the product using the Windows Control Panel, Add or Remove Programs entry and install it again.
If the problem persists, please contact support staff using the Support Contact Wizard. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.