|
<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K1000 |
|
|
|
Applies to: |
Perpetual Licenses with dongle: |
|
|
Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
|
Subscriptions: |
|
Issue
The product displays the message “K1000”
The error may occur:
•When installing new components
•When installing updates
Cause
The system detected that you are not using the most recent password file available for your product.
How to Proceed
Get the latest password file from the Area of Users and try again.
If the problem persists, contact support staff using the Support Contact Wizard. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.