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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K0060 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The product displays the message “K0060”
The error may occur:
•When installing new components
•When installing updates
•When trying to run Eo Setup or Era Setup tools
Cause
A file containing the definition of the design components packs could not be opened.
How to Proceed
Check you are logged in with Administrator privileges.
Check that the file cpacks.cfg exists within the folder \Program Files\Sierra\EO or \Program Files\Sierra\ERA. If the file is not there, uninstall the product from the Windows Control Panel "Add or remove programs" entry, and install it again.
If the problem persists, contact support staff using the Support Contact Wizard. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.