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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K0044 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The product or Setup tool (Eo Setup or Era Setup) displays the message “K0044”
The error may occur:
•When installing new components
•When installing updates
•When trying to run Eo Setup or Era Setup tools
Cause
The Eo Setup or Era Setup tool could not be found or could not be executed.
How to Proceed
Check that you are logged in to Windows with administrator privileges (do not log in with a limited user account) and try the operation again.
Check that the antivirus program has not quarantined any product files. Set it up so that it does not interfere with the product installation folders, then reinstall the product.
If the problem persists, contact support staff using the Support Contact Wizard. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.