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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K0033 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The product displays the message “K0033”
The error may occur:
•When starting the product
•When installing new design components (fonts, monograms, etc)
•When installing updates
Cause
The license could not be validated due the license file is corrupted or it was moved or deleted.
How to Proceed
Check that the antivirus program has not quarantined any product files. Set it up so that it does not interfere with the product installation folders, then reinstall the product.
If the problem persists, contact support staff using the Support Contact Wizard. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.