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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K0028 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The installation program displays the message “K0028”
The error may occur:
•While starting the product
•While using live update
•While using Eo Setup or Era Setup utility
Cause
The version of the product installer differs from the version of the password file.
How to Proceed
Check you are using the latest installation files and password. You can get the proper ones from the Area for Users
Contact the support staff for assistance at support@sierra-software.com