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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K0026 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The installation or Setup program displays the message “K0026”
The error may occur:
•During installation
•While installing additional components.
Cause
There was a problem enabling a design component for your system (font, monogram, etc)
How to Proceed
- Check that your product is up to date (Help ribbon > Update and Upgrade group > Version Updated). If not, update it and try again.
- Get a fresh password file copy by downloading it from the Area for Users. Make sure to be logged to the computer as Administrator and try again.
If the problem persists, please contact support staff:
•If the product is installed, contact us by using the Support Contact Wizard application. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.
•If the issue happened during installation, contact us at support@sierra-software.com