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<< Click to Display Table of Contents >> Navigation: Problems during the Installation > Error Code: J0001 |
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Applies to: |
Perpetual Licenses with dongle: |
Embroidery Office version 11-17, Stitch Era version 11-17, Hotfix Era version 11-17 |
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Perpetual Licenses KeyLess: |
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Subscriptions: |
Office Live version 15-17, Stitch Era Universal version 15-17, Hotfix Era Universal version 15-17 |
Issue
The installation program displays the message “J0001”
The error may occur:
•During installation from a CD/DVD
•During installation from Download (Full Version)
•During installation through Live-Update
Cause
This error may appear due to several reasons:
•Trying to install a new software version using an old password file.
•Using a SUS file (password for subscriptions) while trying to install a “full-software product”.
•Using a SPP file (password for full-software products) while trying to install a "software subscription".
How to Proceed
Download the correct password corresponding to your software version from the Area for Users and try again.