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<< Click to Display Table of Contents >> Navigation: Problems during the Installation > Error Code: D0028 |
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Applies to: |
Perpetual Licenses with dongle: |
Embroidery Office, Stitch Era, Hotfix Era |
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Perpetual Licenses KeyLess: |
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Subscriptions: |
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Issue
The installation program displays the message “D0028”
The error may occur:
•During installation
•While using Eo Setup or Era Setup utility
Cause
The password file is not compatible with the protection device.
How to Proceed
When a protection device is used to install a product, it may become incompatible with products of older versions, specially with versions 11 and older ones.
Get the latest available installation password from the Area for Users for your serial number and try again.
If the problem persists, contact support staff at support@sierra-software.com