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<< Click to Display Table of Contents >> Navigation: Problems during the Installation > Error Code: D0009 |
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Applies to: |
Perpetual Licenses with dongle: |
Embroidery Office, Stitch Era, Hotfix Era |
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Perpetual Licenses KeyLess: |
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Subscriptions: |
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Issue
The installation program displays the message “D0009”
The error may occur:
•During installation
•While using Eo Setup or Era Setup utility
Cause
The B-Code in the password file does not match with the B-Code in the protection device.
How to Proceed
Check that you are using the correct password file. Download it from the Area for Users if necessary.
If the problem persists, support staff at support@sierra-software.com