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<< Click to Display Table of Contents >> Navigation: Problems during the Activation > Error Code: D0005 |
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Applies to: |
Perpetual Licenses with dongle: |
Embroidery Office, Stitch Era, Hotfix Era |
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Perpetual Licenses KeyLess: |
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Subscriptions: |
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Issue
The activation wizard displays the message “D0005”
The error may occur:
•During Activation
Cause
There is a problem with the serial number. Possible causes:
The protection device was read with errors or its memory could be corrupted.
The activation server is not properly updated for this serial number.
How to Proceed
Unplug the protection device, plug it into a different USB port and try again.
Contact support staff at support@sierra-software.com