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<< Click to Display Table of Contents >> Navigation: Problems during the Installation > Error Code: K1009 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The product displays the message “K1009”
The error may occur:
•When installing the product
•When installing new design components (fonts, monograms, etc)
•When installing product updates
•While validating the license
Cause
The License server detected that you are not using the most recent password file available for your serial.
How to Proceed
Get your most recent password file from the Area for Users and try again
If the problem persists, please contact support staff using the Support Contact Wizard. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.