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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K8021 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The product displays the message “K8021”
The error may occur:
•When starting the product
•While validating the license
Cause
There is an internal problem with the License protection services
How to Proceed
In some cases, you may temporarily bypass this issue by starting the software with your internet connection disable.
Please, contact support staff at support@sierra-software.com