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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K1004 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The product displays the message “K1004”
The error may occur:
•When starting the product
•When installing new design components (fonts, monograms, etc)
•When installing product updates
•While validating the license
Cause
The password file you are using for the operation is disabled.
How to Proceed
Please, contact support staff using the Support Contact Wizard. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.