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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K0036 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The product displays the message “K0036”
The error may occur:
•When starting the product
•When validating the license
Cause
The license activation / validation process has failed
How to Proceed
Please, check that the computer is connected to internet and try again.
If the problem persists, contact support staff using the Support Contact Wizard. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.