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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: D0013 |
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Applies to: |
Perpetual Licenses with dongle: |
Embroidery Office, Stitch Era, Hotfix Era |
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Perpetual Licenses KeyLess: |
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Subscriptions: |
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Issue
The product displays the message “D0013”
The error may occur:
•When starting the product
•While using the product
Cause
There is an internal error in the protection device.
How to Proceed
Connect the protection device into a different USB port and try again.
If the problem persists, contact support staff at support@sierra-software.com