Error Code: K8020

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Error Code: K8020

 

 

 

Applies to:

Perpetual Licenses with dongle:

 

 

Perpetual Licenses KeyLess:

Embroidery Office, Stitch Era, Hotfix Era

 

Subscriptions:

 

Issue

The product displays the message “K8020”

The error may occur:

When starting the product

While validating the license

Cause

The license could not be validated. Possible causes are:

An internal problem with the License protection services

Corrupted data in the local License file

How to Proceed

In some cases, you may temporarily bypass this issue by starting the software with your internet connection disable.

Please, contact support staff at support@sierra-software.com