Error Code: K0060

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Error Code: K0060

 

 

 

Applies to:

Perpetual Licenses with dongle:

 

 

Perpetual Licenses KeyLess:

Embroidery Office, Stitch Era, Hotfix Era

 

Subscriptions:

 

Issue

The product displays the message “K0060”

The error may occur:

When installing new components

When installing updates

When trying to run Eo Setup or Era Setup tools

Cause

A file containing the definition of the design components packs could not be opened.

How to Proceed

Check you are logged in with Administrator privileges.

Check that the file cpacks.cfg exists within the folder \Program Files\Sierra\EO or \Program Files\Sierra\ERA. If the file is not there, uninstall the product from the Windows Control Panel "Add or remove programs" entry, and install it again.

If the problem persists, contact support staff using the Support Contact Wizard. This tool will collect and send us some important details of your installation that will help us to identify the issue faster.