Error Code: K0041

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Error Code: K0041

 

 

 

Applies to:

Perpetual Licenses with dongle:

 

 

Perpetual Licenses KeyLess:

Embroidery Office, Stitch Era, Hotfix Era

 

Subscriptions:

 

Issue

The product or the Setup tool (Eo Setup or Era Setup) displays the message “K0039”

The error may occur:

When starting the product

When installing new components

When installing updates

When running Eo Setup or Era Setup tools

Cause

Some important computer identification data is not present. Possible reasons:

- The configuration file was deleted or moved

- Corrupted configuration file

How to Proceed

Uninstall the product from the Windows Control Panel "Add or Remove programs" entry and install the product again.

If the problem persists, contact support staff at support@sierra-software.com