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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K0016 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office, Stitch Era, Hotfix Era |
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Subscriptions: |
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Issue
The product displays the message “K0016”
The error may occur:
•When starting the product
Cause
This is a non-specific License protection error. Possible causes are:
- An important License file is corrupted, blocked or has been deleted.
- An unexpected error happened in the middle of the License validation.
How to Proceed
Restart your computer and try again.
Reinstall the product.
If the problem persists, please contact support staff at support@sierra-software.com