Error Code: D0025

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Error Code: D0025

 

 

 

Applies to:

Perpetual Licenses with dongle:

Embroidery Office, Stitch Era, Hotfix Era

 

Perpetual Licenses KeyLess:

 

 

Subscriptions:

 

Issue

The installation program displays the message “D0025”

The error may occur:

During installation

While using Eo Setup or Era Setup utility

Cause

The password file you are using does not match with the product you are installing. For example, you are using a password for an Embroidery Office product with the Stitch Era installer

How to Proceed

Check the password file / product installer combination. Download the appropriate ones for your serial number from the Area for Users. Then start the installation (or run Setup utility) again.

If you are using the correct combination of password file / product installer, contact support staff at support@sierra-software.com