Learning Resources & Technical Support > Who should I contact if I have any problem during the installation process?

Who should I contact if I have any problem during the installation process?

We have listed an action road for the case that you have any problem while trying to install the software. Follow this order as they will save you time to solve the problem.

1.Review if you have literally followed the instructions to install the software (step by step), beginning with the fulfillment of the system requirements. If you didn’t, uninstall the previous installation and start it again.

2.Visit the Area for Users of Sierra Software Website, and search on the section Troubleshooting and Frequently Asked Questions. Probably the problem is described on that site, and the solution is immediately available.

3.Ask to the technical support staff of your software dealers. Probably the support staff has previously received from other user a problem report like yours, and they know how to fix it.

4.Ask to the software manufacturer through the Technical Support forms available in the Area for User of this website (English only). Although software installation problems (at the time of software purchase) are free of charge, the response time of the software manufacturer may be longer than the other options.